The systems engineer provides the business knowledge and technical skills to implement technical strategies, evaluate products and provide a superior level of technical support to our valued clients.

Essential Functions

• Coordinates and/or performs maintenance to network hardware and operating systems and attached devices; includes investigation, analysis, recommendation, configuration, installation and testing of new network hardware and software.
• Provides direct support in the day-to-day operations on network hardware and operating systems for client networks.
• Provides technical consultation, training and support to client base.
• Other Duties as Assigned.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Technical Capacity
• Communication Proficiency
• Customer/Client Focus
• Stress Management/Composure
• Thoroughness

Position Type/Expected Hours of Work

• This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Regular attendance is required.
• Frequent evening and weekend work may be required as job duties demand.

Travel

Travel may be expected for this position.

Preferred Education and Experience

• Windows Server/Workstation
• Server/Workstation hardware
• VMWare
• Microsoft Office
• MacOS/iOS
• Android
• Wireless technologies
• TCP/IP networking
• Cisco IOS
• At least 2 years of experience required.
• Experience creating automated scripts and software preferred.

Physical Requirements:

• Must be able to climb ladders.
• Lift up to 50 lbs.
• May require outdoor work.

The Client Support Specialist is our customer’s first point of contact. Answering all incoming customer phone calls. This position requires friendliness, patience and a willingness to help. Responsible for providing Level I and Level II troubleshooting and technical assistance. Offering IT Help Desk support to our customers.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Be the first responder and provide support when answering phone calls.
• Provide direct support in the day-to-day operations of providing customers’ solutions to their IT problems.
• Clearly document all calls and work performed.
• Communicate complex technical issues to customers in an easy to understand manner.
• Respond professionally and proficiently to all customers.
• Perform customer callbacks as appropriate.
• Proactively monitor all in-service systems and respond to major events appropriately.
• Monitor new and open tickets in ticketing system and address as needed.
• Resolve customer complaints of any type.
• Maintain and supply timely updates for open trouble tickets in terms of accurate trouble-tracking and resolution information.
• Must have good communication skills. With customers and interoffice communication.
• Provide services after hours for on call emergency situations.
• Other Duties as Assigned.

Competencies

• Familiar with Windows Server and Workstation operating systems.
• Understanding of networking fundamentals.
• Knowledge of hardware components and troubleshooting problems.
• Apple iOS (preferred but not required).
• Mac OS (preferred but not required).
• Android (preferred but not required).
• Motivated to learn technical material and self-starter.
• Communication Proficiency.
• Customer/Client Focus.
• Stress Management/Composure.
• Thoroughness.
• Mechanically inclined.

Position Type/Expected Hours of Work

• This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. or 9:00 a.m. to 6 p.m.
• Regular attendance is required.
• Some evening and weekend work may be required as job duties demand.

Travel

Potential to travel after some time on the job may be expected for this position.

Preferred Education and Experience

• TCP/IP networking knowledge.
• Computer hardware troubleshooting.
• WiFi knowledge.
• Ubiquiti networking components.
• Willingness to sign confidentiality agreement and protect trade secrets.

Physical Requirements:

• Must be able to climb ladders.
• Lift up to 50 lbs.
• May require outdoor work.